Call Centers in Mexico
Outsourcing calls across the globe means management headaches and a language barrier for customers. But call centers in nearby Mexico offer the same savings with better accessibility and English fluency.
Highly effective call centers in Mexico for half the cost
On average, clients who outsource to our call centers in Mexico using our convenient shelter services save about 50%. In addition to being so affordable, a contact center in Mexico typically offers the same state-of-the-art infrastructure, technologically advanced systems, and power-grid dependability on par with the US.
Many Mexican employees in Tijuana and other border areas have lived in the US. Their near-native fluency allows you to provide customers with an enhanced experience for less.
Mexican call centers industry by the numbers
50%
Average call center labor-cost savings
$3bn
Annual value of Mexican BPO market
80%
Percentage of call centers in Mexico expecting continued growth
#5
Mexico’s ranking among most expanding/competitive global markets
Find out how Mexico can benefit your company
Tecma’s specialist will contact you in 24h.
Mexico’s advantages for the call center industry
50%
30-90
$2.5
Learn how to transition your call center operation to Mexico with minimum risk
We’ve been there We’ve done that!
With Tecma you can manage a fully functioning call center in Mexico without worrying about peripheral functions like recruitment, site selection, regulatory issues, or supply chain matters.
Tecma Shelter Services allow you to maintain your focus on manufacturing while Tecma takes care of Mexico. Over time, we have developed a proven system by which your company can avoid the costs of maintaining an internal recruiting team, extend its human resources networking reach, and achieve and maintain compliance with all aspects of Mexican Law.
Focus on customer experience and ROI with Tecma’s shelter services
-
Start-to-Finish Service
We offer complete service packages tailored to your unique needs. From site selection to workforce recruitment to process optimization, our unique shelter solutions give you the options you need to navigate this challenging industry and succeed in Mexico.
-
Compliance Is Effortless
Compliance issues can sidetrack you from your call center mission. But when it comes to regulatory and tax issues, Tecma’s shelter approach has you covered, every step of the way.
-
Lower Costs
Call center operations in Mexico is how our successful clients stay ahead of the competition by lowering costs – 50% or more. Tecma’s 35+ years supporting clients in Mexico means more savings for you.
-
High Functioning Facilities
Using Tecma’s shelter approach, you can start a call center in Mexico with top-of-the-line equipment in modern facilities and a highly effective workforce already specialized in your industry.
Just what is a Mexican Shelter for Manufacturers?
E.g.
Perhaps you have a robust manufacturing operation in the US, but want to move manufacturing to Mexico to reduce costs. Opening a factory in a foreign country is layered in bureaucratic complexities, liabilities, and logistics hassle.
A shelter is a legal structure already established in Mexico under which you can operate as a division. This allows you to focus only on core functions while the shelter company handles everything from tax compliance to import/export to accounting and HR.
Start Saving & Grow
Interested in a Tecma shelter call center?
Tecma’s call centers in Tijuana, Juarez, and throughout the US border region have enhanced ROI and customer experience for our clients for years. We’ve invested thousands of hours into labor relations, site/facilities acquisitions, vendor relationships, and regulatory compliance. Our shelter approach will give you a quick and easy, low-risk transition, so you can hit the ground running. Our expertise and connections are your strategic advantage.
